DO YOU REALLY LISTEN TO YOUR PATIENTS?
When people come to you in pain, what do you do? Do you sit there and ask them a litany of questions, writing them down without making any eye contact? Or do you just listen and hope that you remember everything later? Or do you do a bit of both?
Take yourself out of the picture and put yourself in your patient’s shoes.
Ego is big thing in health care. We have all seen it, whatever profession you are in. The ego is such a mind suck when it comes to treating patients one on one. Leave it on the table for crying out loud. The ego will never win my friends. It is too hungry and will never get satisfied.
But your soul will. Your ego should not make your business decisions. Your soul should.
Doing one on one work as we do, we develop a special bond with our patients. When I worked on Wall Street, I developed this same special relationship with my clients. Completely different professions but the principles are the same. It is called TRUST.